Managed IT for Hatteras Island and Outer Banks businesses.
Help desk, security, backups, and reliable Wi-Fi for island businesses, from one team that plans for the season and the storms.
Remote support for the whole island, with on-site visits on Hatteras. Supporting businesses since 2019.
Is your IT holding you back?
Three questions. You get a plan, not a sales pitch.
Hatteras Island and the Outer Banks Rodanthe to Hatteras village, plus Ocracoke
Plans that flex with your season quoted in writing after your assessment
One team help desk, security, backups, and projects
Every part of your IT, handled.
Here's what a Trucore agreement can cover, in plain terms. We build the package around your size and your risks.
Managed IT and help desk
Help desk
Call or email and a person helps you. We fix problems fast and handle laptops, printers, and passwords so your team stays on the job.
Monitoring and patching
We catch problems before you do. Computers and servers are watched around the clock and updated on a schedule.
Device management
New laptops and phones arrive ready to use. Windows and Mac devices are set up the same way every time. A lost device can be locked and wiped.
Onboarding and offboarding
Day one is smooth. The last day is safe. New hires get accounts and equipment on time. When someone leaves, access is shut off the same day.
Server and application support
The systems behind your business keep running. Server upkeep and help with the industry software your team depends on, including calls to its vendor.
Cybersecurity
Threat detection and response
Software on every computer, with people watching it. Modern endpoint protection spots ransomware and other attacks as they start, and we act on the alerts.
Identity and access
Only the right people get in. Multi-factor sign-in, single sign-on, rules that block risky logins, and a company password manager.
Email and phishing protection
Stop the scam before it reaches the inbox. Filtering for fake invoices, spoofed executives, and bad links, plus phishing tests that show who needs coaching.
Security awareness training
Your staff are your first line of defense. Short, regular lessons in plain language, tracked so you can show who has finished.
Vulnerability scanning
Find the holes before someone else does. Regular scans of your network and devices, with a prioritized list of what to fix first.
Dark web monitoring
Know when a password leaks. Alerts when your company email addresses appear in known breach data, then we reset what's exposed.
Incident response
A plan for the worst day. A written playbook, and a team that contains the problem, restores your systems, and helps you decide who to notify.
Cloud and Microsoft 365
Microsoft 365 management
Set up right, and kept tidy. Email, Teams, SharePoint, and OneDrive, with licenses, security settings, and user changes handled for you.
Cloud migration
Move without the downtime. Moves from old file servers, other email systems, or other cloud storage, planned around your workday.
Remote and hybrid work
Work from the office, home, or the road. Secure remote access and collaboration tools that work the same everywhere.
Network and infrastructure
Network and Wi-Fi
A network built for how you work. Business-grade firewalls, separate networks for staff, guests, and payment devices, and current-generation Wi-Fi designed for your space.
Starlink installation and setup
Fast internet where cable is slow or missing. We choose the mounting spot, install the dish, and set up the network behind it. It can run as your main connection or as an automatic backup to your main line. Learn more.
Security camera installation and management
Know what's happening at your business. We plan, install, and configure cameras, set up remote viewing, and keep them updated and recording on a network separate from your payments and files. Learn more.
Internet and vendor management
One call instead of five. We deal with your internet provider and other technology vendors so you don't wait on hold.
Hardware and software purchasing
The right gear at fair prices. We recommend, order, set up, and track your computers, network equipment, and licenses.
Backup and disaster recovery
Backup and recovery
If something breaks, you get back to work. Managed backups of your servers, laptops, and Microsoft 365 data, stored offsite, with restores that are tested and not just assumed.
Disaster recovery planning
Know how fast you'll be back. A written plan with recovery priorities, so everyone knows what comes back first.
Compliance and risk
Risk assessments
See where you stand. A plain-language review of your biggest technology risks and what to do about each.
Policies and cyber insurance readiness
Paperwork that holds up. Written security policies and the evidence insurers and auditors ask for. Ask us about rules that apply to your industry, such as HIPAA.
Business phones and communications
Business phones
Internet-based calling that follows your team. Desk phones and mobile apps on one system, with call routing and voicemail to email.
Conferencing and messaging
Meet from anywhere. Video meetings, chat, and shared channels set up and supported.
IT strategy and projects
Technology planning
A roadmap you can budget for. Regular reviews of what's aging, what's risky, and what to replace next, in plain terms for owners and managers.
Projects
Big changes, handled start to finish. Office moves, new networks, and upgrades with a clear plan and a firm date.
AI and Claude
Secure AI rollout
Use Claude without losing control of your data. Company accounts, data rules, and staff training. See how it works.
Use Claude at work without losing control of your data.
Your team is probably already trying AI tools on their own. We help you roll out Claude on purpose, with the right accounts, rules, and training, so you get the speed without the exposure.
Get a Claude readiness reviewTrucore is an independent IT company. Claude is a product of Anthropic.
- Company accounts, not personal onesSingle sign-in, the right plan for your size, and access you can switch off when someone leaves.
- Clear data rulesA one-page policy on what staff can and can't paste in, matched to your industry.
- Safe connections to your filesLink Claude to Microsoft 365 or Google Drive with permissions that follow your existing access.
- Hands-on trainingShort sessions on real tasks: emails, proposals, spreadsheets, and meeting notes.
- Ongoing supportWe stay on as your IT team, so AI is part of your normal security and support.
Built for island businesses.
Seasonal crowds, storms, and spotty connections make IT harder on the coast. We plan for all three.
Seasonal teams
Add staff in May and remove them in October. Accounts, devices, and licenses follow your season, so you aren't paying for people who aren't there.
Storm readiness
Offsite backups and a written recovery plan, so a storm or power surge doesn't take your records. We help you prepare before the season and recover afterward.
Internet that stays up
Backup internet over cellular or Starlink satellite, installed and set up by us, with automatic failover so a cable cut doesn't close your register or silence your phones.
Guest and rental Wi-Fi
Wi-Fi for restaurants, shops, and rentals that guests can use without touching your business network.
Restaurants and bars
SmartTab point-of-sale, installed and supported with the network behind it. See SmartTab POS.
Realty and rental companies
Wire-fraud protection, internet at every property, seasonal staff, and backups for reservations and owner records. See IT for realty and rental companies.
Marinas and fishing charters
Dock Wi-Fi, card payments that stay up, backup internet, bookings and waivers backed up, and phones that reach you on the water. See IT for marinas and charters.
How we start working together.
Talk for 20 minutes
Tell us what's slow, risky, or annoying. We'll tell you straight whether we can help.
Get a written assessment
We review your network, security, and backups, then send findings in plain language with a fixed monthly price.
We take it from there
We onboard your team, set up monitoring, and become the number your staff calls.
Run a bar, restaurant, or nightclub?
We also set up and support SmartTab point-of-sale systems.
Questions we get a lot.
What does managed IT cost?
It depends on how many people and devices you have and what's covered. We quote a fixed monthly price in writing after the assessment, so you can budget without surprise invoices.
Do you replace our IT person or work with them?
Either. Some clients have us run everything. Others keep an in-house person and use us for security, after-hours coverage, and projects.
What happens in the free assessment?
We look at your devices, network, email, backups, and security settings. You get a short written summary of what's working, what's risky, and what we'd fix first. You're under no obligation to hire us.
Can you help with Claude if we haven't started using it?
Yes. Many clients start with a readiness review: which plan fits, what data should stay out, and how to train staff. Then we set it up and support it.
Do you work on Hatteras Island?
Yes. Most support is remote, which works well on the island, and we arrange on-site visits when hardware needs hands. Ask about scheduling for your village.
Can you handle seasonal staff and licenses?
Yes. We add and remove accounts, devices, and licenses as your season changes, and we show you how that affects your monthly price when we quote.
What happens if a hurricane hits?
We can't stop storm damage, but we can make sure your data survives it. We set up offsite backups and a written recovery plan before the season, then help you get systems running again afterward.
Do you also work in the Charlotte area?
Yes. Our office is in Huntersville and we support businesses around Lake Norman and Charlotte. See Charlotte support.
Book your free IT assessment.
Tell us a little about your business. We'll reply within one business day to set up a 20-minute call.